Question 1

What are lab-grown diamonds?

Accepted Answer

Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology. They have the same physical, chemical, and optical properties as natural diamonds.

Question 2

Are lab-grown diamonds real diamonds?

Accepted Answer

Yes, lab-grown diamonds are 100% real diamonds. They are chemically, physically, and optically identical to mined diamonds. The only difference is their origin.

Question 3

How are lab-grown diamonds certified?

Accepted Answer

All our lab-grown diamonds are certified by internationally recognized laboratories like IGI (International Gemological Institute) and GIA (Gemological Institute of America).

Question 4

How long does shipping take?

Accepted Answer

We offer free insured shipping worldwide on all orders. Orders are dispatched within 1-2 business days and typically arrive within 5-14 business days depending on the destination country.

Question 5

Do you offer international shipping?

Accepted Answer

Yes, we ship worldwide. International shipping is free for orders above $500, otherwise a flat rate of $50 applies.

Question 6

Can I track my order?

Accepted Answer

Yes. After you place an order with us on WhatsApp, we will share order and delivery updates with you there.

Question 7

What is your return policy?

Accepted Answer

We offer a 7-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 7 days of delivery for a full refund.

Question 8

How do I initiate a return?

Accepted Answer

Message us on WhatsApp with your order details and reason for return. Our team will guide you through the process.

Question 9

Do you offer exchanges?

Accepted Answer

Yes, we offer free exchanges for different sizes or metal colors. Contact our customer support team to arrange an exchange.

Question 10

How do I place an order?

Accepted Answer

Open any product page and tap "Order on WhatsApp", or message us from the cart with your selections. We will confirm price, customization, and payment options with you directly in chat.

Question 11

Do you accept online payment on this website?

Accepted Answer

Yes. You can pay securely online with any major credit or debit card through our Stripe-powered checkout. International cards are accepted and prices are shown in USD ($) or INR (₹). Simply add items to your cart and proceed to checkout. You can also reach us on WhatsApp if you prefer to arrange payment personally.

Question 12

Can I customize my jewellery?

Accepted Answer

Yes, we offer customization options for metal type (White Gold, Yellow Gold, Rose Gold) and purity (10K, 14K, 18K, 925 Silver). For more extensive customization, please contact our design team.

Question 13

Do you provide certificates with jewellery?

Accepted Answer

Yes, all our diamond jewellery comes with IGI or GIA certification. The certificate includes detailed information about the diamond's characteristics.

Frequently Asked Questions

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